FAQ

Houwang Accelerator provides comprehensive router configuration tutorials supporting mainstream router firmware including Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically include: 1) Logging into the router management interface; 2) Navigating to the acceleration client settings; 3) Importing the configuration file provided by Houwang Accelerator; 4) Entering your Houwang Accelerator account credentials. Once configured, all devices connected to that router’s WiFi will automatically receive accelerator protection, eliminating the need to install clients on each device individually.

Yes, Houwang Accelerator has optimized streaming connection performance. Our high-speed nodes can stream 4K ultra high-definition video content smoothly. Houwang Accelerator regularly updates its server IP pool to ensure a stable streaming experience. However, please note that Houwang Accelerator does not encourage users to violate the terms of service of any streaming platforms.

Thanks to the WireGuard protocol's efficient design, Houwang Accelerator has minimal impact on internet speeds. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some situations, if your ISP throttles specific traffic types (like video streaming or P2P), using Houwang Accelerator may actually improve speeds, as the encrypted connection prevents the ISP from performing deep packet inspection (DPI) and traffic identification.

Yes, the Lightning version of Houwang Accelerator supports up to 6 devices online simultaneously, while the flagship version supports up to 10 devices. This means you can use accelerator protection across your phone, computer, tablet, smart TV, and more without extra fees. If you need protection for more devices, it's recommended to configure Houwang Accelerator on your router, which will secure all family devices with one setup.

Public WiFi networks are high-risk environments for hackers to steal data. When you connect to Houwang Accelerator, all your internet traffic is routed through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data, even during man-in-the-middle attacks or sniffing. Houwang Accelerator also offers an automatic connection feature that activates accelerator protection when an unsafe WiFi network is detected.

Yes, Houwang Accelerator's no-logs policy has been independently audited by the renowned security firm Cure53. The auditing team conducted a comprehensive review of Houwang Accelerator's server infrastructure, codebase, and operational processes, confirming that Houwang Accelerator does not log any identifiable user data. The complete audit report can be accessed openly on the Houwang Accelerator official website.

Yes, Houwang Accelerator offers a native command-line client for Linux, supporting mainstream distributions like Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories or manual installation through .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.

Yes, the Flagship version of Houwang Accelerator includes a dedicated static IP address. A static IP is particularly useful in scenarios like remote access to company networks or NAS, running online services that require a fixed IP, or avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is exclusively assigned to you and not shared with other users.

Houwang Accelerator has built-in comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing your real IP through WebRTC interfaces; and IPv6 leak protection ensures that IPv6 traffic is also protected. You can use the built-in leak testing tools in the Houwang Accelerator client or visit third-party testing sites to verify your protection status.

Houwang Accelerator's proprietary obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technologies. In strictly regulated network environments, Houwang Accelerator's obfuscation mode can help users keep a stable connection to the free internet. However, please note that Houwang Accelerator advocates for responsible accelerator usage in accordance with local laws and regulations.

Houwang Accelerator supports a variety of secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can provide additional anonymity. All payment channels are processed through PCI DSS-compliant secure gateways, ensuring your payment information is safe.

Houwang Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Key coverage areas include North America (30+ cities in the US, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).

Yes, Houwang Accelerator offers extensions for Chrome and Firefox browsers. The browser extensions run lightweight, encrypting only the traffic within the browser (without affecting other applications). They are particularly suitable for scenarios where a quick IP switch is needed, such as cross-border shopping comparisons. The browser extensions also include built-in WebRTC leak protection and ad blocking features.

Houwang Accelerator provides various customer support channels: 1) 24/7 live chat—visit the Houwang Accelerator website for real-time conversations with customer service, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, typically receiving a response within 24 hours; 3) Help center—featuring hundreds of detailed tutorials and troubleshooting guides. Our customer service team offers support in both English and Chinese.

Houwang Accelerator Lightning and Flagship versions have built-in ad blocking and malicious site protection. This feature operates at the DNS level, maintaining a domain blacklist with over a million rules to block the loading of ad trackers, malware domains, and phishing websites during DNS resolution. This method is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network layer.